There have been times when I was teaching a program called "Communicating With Tact and Diplomacy" when one or more of the participants would tell me "this is my last chance -- HR sent me here to fix me or I'm gone..." How's that for a challenge? Get fixed or get gone. I very often tell people that I can't fix anyone because people are not broken in places I know how to fix. But, that's not a great thing to say to someone who has their working life on the line. It might sound diplomatic, but it is not helpful, and maybe not entirely true. Entirely true? What even does that mean? Isn't something true or NOT? The point is, we do not need to fix anyone in order to help them fix the way they perform. In my classes I do sometimes help people become more diplomatic -- but that is a start, not an end destination. There is something better than diplomacy and that is compassionate truth. It's harder, it takes more time, it's often easily misunders
It's easy to "major in the minors..." or focus so much on small details that we miss the big goal. I've done it. Chances are that you have, too. Events wash us forward and we get "lost in the trees." Here's what I tell myself when that starts to happen, "Don't let little goals get in the way of big goals." It's another note to self, but you're free to benefit from it, too... -- doug smith